Problem Solving Tips for Natural Gas customers:
      Should you not have heat or hot water
            During the warm months for customers with Steam systems
                  Should you not have hot water
                  Should you be getting heat

Is there a long term commitment required?

Problem Solving Tips for Natural Gas customers:

These tips may solve your problem and prevent you from having to wait for one of our Service Technicians to come to your home. So please read so you may be comfortable sooner rather than later.

Should you not have heat or hot water:

Most importantly, make sure both Emergency switches are in the "on" position. The Emergency switch in most homes and larger buildings looks like a red light switch that should have the words "Emergency Burner shut off". (If you don't see a switch, don't worry). There should be one at the top of the basement steps or just outside the boiler room, and another one somewhere on the boiler itself. If this switch was off, turn it on and give the boiler a few minutes to make heat again.

Secondly, raise both knobs on the thermostat to their highest setting. Raise it well above what you want the temperature to be. This may give a "kick" start to the boiler and make it turn on.

Lastly, (if you have a steam system) check to see how much water is in the boiler. Raise the water level to within a quarter inch of the top of the glass tube. The boiler might have shut off due to a deficient amount of water in it. Raising the water level may cause the boiler to go on. If you have done these three steps and still need help, please call the office for a Service Technician.

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During the warm months for customers with Steam systems

Should you not have hot water:

Check to see how much water is in the boiler. Raise the water level to within a quarter inch of the top of the glass tube. The boiler might have shut off due to a deficient amount of water in it. Raising the water level may cause the boiler to go on. Then turn on the hot water faucet and let it run for about 10 minutes. If after 10 minutes this does not give you hot water, please call the office for a Service Technician to come to your house.

Should you be getting heat:

Check to see how much water is in the boiler. Raise the water level to within a quarter inch of the top of the glass tube. This should stop the heat from coming up. If this does not solve the problem, please call the office for a Service Technician to come to your house.

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Is there a long term commitment required?

No, you can change back to your utility provider or another ESCO at any time. We are dedicated to providing the best price for your gas purchases. If you are not satisfied you can change at any time.

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